A woman who was in a South American Hospital, where the standard of care was such as to cause her serious and irreversible brain damage. Staff went to the hospital and advised insurers that to leave her there would be tantamount to negligence. An air ambulance was arranged, and within hours she was back in the UK.

In a recent case, the company recommended, against the advice of another company, that a patient being escorted on a commercial flight should be accompanied by a doctor rather than a nurse. The flight, which should have been uncomplicated, turned out to be anything but. Some three hours into the flight, the patient collapsed with a pulmonary embolus and, but for the presence of the doctor, would have almost certainly died. They reached their home in sound health following a full range of on board treatment by the doctor, whose presence avoided any diversion.

A family unable to afford an air ambulance were faced with a relative on a ventilator abroad. After discussions with this company, a team was sent to assess the patient, and, after discussions with the local doctor, it was agreed that she could be moved on a commercial flight, subject to airline agreement. The airline concerned readily agreed to the case being moved on one of their flights, and the patient was brought home for a fraction of the cost of an air ambulance.